Refund Policy

You are eligible for a full refund if:

• The plugin doesn't work as described in our documentation
• You experience technical issues that we cannot resolve within 7 days
• The plugin is incompatible with your WordPress/WooCommerce setup despite meeting stated requirements
• You purchased the plugin by mistake or duplicate purchase
• The plugin has critical security vulnerabilities that we cannot fix

Refunds are not available in the following cases:

• Change of mind after the 30-day period
• Requests for custom features not included in the original plugin
• Incompatibility with third-party plugins or custom themes not listed in requirements
• Issues caused by server configuration, hosting limitations, or user error
• Violation of our Terms of Service

Step 1: Contact Support

Before requesting a refund, please contact our support team. Many issues can be resolved quickly with proper assistance. We're here to help you succeed with our plugins.

Step 2: Submit Refund Request

If support cannot resolve your issue, send a refund request including:

• Your order number or transaction ID
• Email address used for purchase
• Reason for refund request
• Details of any troubleshooting attempts

Step 3: Refund Processing

Once approved, refunds are processed within 3-5 business days. The refund will be credited to your original payment method.

Bundle Purchases

If you purchased a bundle of plugins, partial refunds may be available for individual plugins that don't meet your needs, subject to the same 30-day policy.

Upgrade Refunds

If you upgrade from a lower-tier plugin to a higher-tier one, the price difference is refundable within 30 days if the upgrade doesn't meet your expectations.

Duplicate Purchases

Accidental duplicate purchases are eligible for immediate full refund regardless of the 30-day period, provided the duplicate license hasn't been activated.